We are looking for individuals to join our award-winning advertising and PR team, which brings together innovation and leading creativity.
Syneos Health is an integrated healthcare communications agency that provides a full-range of creative communications services. The Syneos Health commercial division has a breadth of medical, strategic and creative talent that extends to our partner and affiliate agencies throughout Europe and the US.
We maintain a dynamic, fast-paced working environment. Each day contains different challenges and opportunities to learn. We take promising ideas, turn them into commercial realities, and manage the life of a product or device from its inception to its completion (our ‘lab to life’ ethos).
We demand the best from our people, but in return we offer a creative environment designed to allow you to be yourself and achieve your potential.
The primary purpose of this role is to become an expert in client services. You will be expected to lead accounts, driving high levels of satisfaction and seeking out new business opportunities as the main senior point of contact.
Your focus will be on ensuring the smooth running of client services teams and accountability for meeting the business objectives of the clients, both strategically and financially.
You will be seen as a key ambassador for the company and its values.
Client Services Management
•Manage/delegate tactical and administrative processes
•Continue to foster client relationships to secure agency business and ensure client satisfaction
•Take the lead on strategic, creative, medical and digital planning; oversee team on executions & deliverables
•Know the client’s business as well as they do
•Be the ambassador of the company and it’s values
Product Task/ Leadership & Accountability
•Assume responsibility for team’s delivery of quality work products that meet or exceed client expectations
•Continue to identify projects for organic growth opportunities and look to turn these into actual opportunities
•Be seen by your clients as the ‘go to’ person for strategic planning
•Supervise client-related financial & business operations for the team
•Ensure financial management & budget compliance, anticipate & report on issues.
•Apply sound business insight & judgment in the best interests of the agency & our clients
•Set the example for professionalism & work ethic on the account team
•Assume leadership as the day-to-day champion of the brand, internally & externally.
•Build a safe environment for innovation and risk taking
•Support senior staff and build cohesive junior team with solid mentorship and management
•Manage direct reports effectively by providing constructive and actionable feedback
•At least 5 years of agency experience
•The ability to coordinate multiregional client teams – globally and locally
•Strong healthcare PR experience gained from an agency environment
•Good people management skills with a passion for nurturing junior staff members
•Experience working on digital projects
•Excellent verbal and listening communications skills
•Confident when delivering presentations
•Proactive and solution focused – ability to anticipate client requirements
•Resilience and gravitas
•Solution focused – suggestion of ideas and recommendations where appropriate