Senior Account Manager, Public Relations

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Updated: January 29, 2019
Location: Munich, Bavaria, Germany
Job ID: 1142


We are looking for individuals to join our award-winning advertising and PR team, which brings together innovation and leading creativity.

Syneos Health is an integrated healthcare communications agency that provides a full-range of creative communications services. The Syneos Health commercial division has a breadth of medical, strategic and creative talent that extends to our partner and affiliate agencies throughout Europe and the US.

We maintain a dynamic, fast-paced working environment. Each day contains different challenges and opportunities to learn. We take promising ideas, turn them into commercial realities, and manage the life of a product or device from its inception to its completion (our ‘lab to life’ ethos).

We demand the best from our people, but in return we offer a creative environment designed to allow you to be yourself and achieve your potential.

The primary purpose of this role is to become the main day-to-day contact for the client, working with the team both internally and externally to ensure the timely delivery of projects. Alongside this, you will be expected to take primary ownership of your accounts and the management of high-quality outputs from the team.


Client Services Management

•Begin to manage/delegate tactical and administrative processes
•Begin to develop client relationships to secure agency business and ensure client satisfaction
•Begin to take the lead on strategic, creative and digital planning
•Begin to know the client’s business as well as they do

Product/Task Leadership and Accountability

•Oversee and provide strategic guidance to ensure best approach and successful project execution
•Manage junior team members and oversee their projects and deliverables
•Begin to identify projects for organic growth opportunities

Business Management

•Manage client-related financial and business operations for the team
•Take ownership of all core account business/financial deliverables
•Apply sound business insight and judgment in the best interests of the agency and our clients
•Continue to demonstrate a solid understanding of public relations
•Understand the healthcare industry and apply to day-to-day work

Team Orientation/Collaboration

•Begin to set the example for professionalism and work ethic on the account team
•Begin to demonstrate leadership as the day-to-day champion of the brand, internally and externally
•Build a safe environment for innovation and risk taking
•Mentor junior level team members and ensure they feel supported. Similarly support senior staff by managing up
•Manage direct reports effectively by providing constructive and actionable feedback

Job Requirements

•Degree Educated
•At least 4 years of agency experience
•The ability to coordinate multiregional client teams – globally and locally
•Minimum of 2 years of healthcare PR experience gained from an agency environment
•Strong written communications skills
•Proficient skills in Microsoft PowerPoint, Microsoft Word and Microsoft Excel
•An understanding of the digital landscape and how to run digital projects
•Strong Financial acumen
•The ability to develop and effectively communicate project timelines.
•Attention to detail and good proofreading skills
•Proactivity – the ability to anticipate client requirements
•Solution focused – suggestion of ideas and recommendations where appropriate
•Ability to manage and mentor a team effectively

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