We are looking for individuals to join our award-winning advertising and PR team, which brings together innovation and leading creativity.
Syneos Health is an integrated healthcare communications agency that provides a full-range of creative communications services. The Syneos Health commercial division has a breadth of medical, strategic and creative talent that extends to our partner and affiliate agencies throughout Europe and the US.
We maintain a dynamic, fast-paced working environment. Each day contains different challenges and opportunities to learn. We take promising ideas, turn them into commercial realities, and manage the life of a product or device from its inception to its completion (our ‘lab to life’ ethos).
We demand the best from our people, but in return we offer a creative environment designed to allow you to be yourself and achieve your potential.
The primary purpose of this role is to be the main day-to-day contact for the client, working with the team both internally and externally to ensure the timely delivery of projects. Alongside this, you will be expected to take primary ownership of your accounts and to manage your direct reports effectively to assure high-quality outputs.
Client Services Management
•Manage/delegate tactical & administrative processes
•Continue to foster client relationships at senior level to secure agency business & ensure client satisfaction.
•Take the lead on strategic, creative & digital planning; oversee team on executions
•Know the client’s business as well as they do
•Take a proactive approach to seeking new opportunities with allocated clients
•Be the ambassador for the company and it’s values
•Take a key role in new business pitches
Product/Task Leadership and Accountability
•Assume responsibility for team’s delivery of quality projects that meet or exceed client expectations
•Be seen by your clients as the ‘go to’ person for strategic planning
•Continue to identify strategic growth opportunities and look to turn these into actual opportunities
•Supervise client-related financial & business operations for the team
•Ensure financial management & budget compliance, anticipate & report on issues
•Apply sound business insight & judgment in the best interests of the agency & our clients
•Set the example for professionalism & work ethic on the account team
•Assume leadership as the day-to-day champion of the brand, internally & externally.
•Build a safe environment for innovation and risk taking
•Support senior staff and build cohesive junior team with solid mentorship and management
•Manage direct reports effectively by providing constructive and actionable feedback
•Ensure client service key behaviors , responsibilities and best practices are applied throughout teams
•At least 5 years of agency experience
•The ability to coordinate multiregional client teams – globally and locally
•Strong written communications skills
•Proficient skills in Microsoft PowerPoint, Microsoft Word and Microsoft Excel
•An understanding of the digital landscape and how to run digital projects
•Strong Financial acumen
•The ability to develop and effectively communicate project timelines.
•Attention to detail and good proofreading skills
•Proactivity – the ability to anticipate client requirements
•Solution focused – suggestion of ideas and recommendations where appropriate
•Ability to manage and mentor a team effectively