Account Manager

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Updated: March 24, 2020
Location: Munich, Bavaria, Germany
Job ID: 7541


We are looking for individuals to join our award-winning advertising and PR team, which brings together innovation and leading creativity.

Syneos Health is an integrated healthcare communications agency that provides a full-range of creative communications services. The Syneos Health commercial division has a breadth of medical, strategic and creative talent that extends to our partner and affiliate agencies throughout Europe and the US.

We maintain a dynamic, fast-paced working environment. Each day contains different challenges and opportunities to learn. We take promising ideas, turn them into commercial realities, and manage the life of a product or device from its inception to its completion (our ‘lab to life’ ethos).

We demand the best from our people, but in return we offer a creative environment designed to allow you to be yourself and achieve your potential.

The primary purpose of this role is to become the main day-to-day contact for the client, working with the team both internally and externally to ensure the timely delivery of projects. Alongside this, you will be expected to take primary ownership of your accounts and the management of high-quality outputs from the team.


Client Services Management

•Excel at tactical & admin processes & be able to train & oversee junior staff performance in this area
•Assume responsibility for building positive relationships with mid-level clients
•Begin to build a thorough understanding of strategic, creative & digital client projects
•Become an ambassador for the company and it’s values with allocated clients
•Contribute to new business pitches

Product/Task Leadership and Accountability

•Become the team go-to person for successful project management, staying on top of all details and timelines
•Proactively communicate deadlines
•Manage day-to-day projects from start to finish
•Ensure tight budgetary control
•Begin to identify projects for organic growth opportunities

Business Management

•Participate/present in client and new business presentations
•Supervise client’s internal regulatory review process
•Take ownership for flawless execution of all business/financial deliverables
•Apply business & financial acumen to all projects, understanding how/when to identify & flag issues
•Demonstrate solid understanding of advertising
•Understand the healthcare industry and begin to apply to day-to-day work

Team Orientation/Collaboration

•Enable smooth & effective teamwork
•Maintain positive & supportive relationships with internal & external resources
•Mentor junior level team members and ensure they feel supported
•Support senior team members by managing upwards
•Contribute to continuous process improvement

Job Requirements

•Degree educated
•At least 3 years of agency experience
•An understanding of the clients you are allocated to and the market environment
•Strong organisational and administration skills
•Excellent communication skills
•The ability to use Microsoft PowerPoint, Microsoft Word and Microsoft Excel
•Good financial acumen
•The ability to plan workload
•The ability to develop and effectively communicate project timelines
•Attention to detail and good proofreading skills
•Proactivity – ability to anticipate client requirements
•Solution focused – suggestion of ideas and recommendations where appropriate

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